These Terms of Service ("Terms") govern the relationship between you and the Blueway entities described below. By engaging our services, you agree to these Terms in full.

1. Service-Providing Entities

The services described in these Terms are provided by:

Blueway Group SRL — A company incorporated under the laws of the Dominican Republic, with offices at Ave. Tiradentes #40, Edf. La Isla Spirit Co work 1er Piso, Santo Domingo, Dominican Republic.
Blueway Consulting LLC — A limited liability company organized under the laws of the State of Florida, USA, with offices at 18117 Biscayne Blvd, Suite #4470, Miami, FL 33160.

In these Terms, "Blueway", "we", or "our" refers to the Blueway entity with which you have contracted, as specified in your service agreement.

2. Scope of Services

Blueway provides technology consulting, platform implementation (including ServiceNow, Diligent, and others), software development, managed services, platform administration, and nearshoring solutions. The specific scope, deliverables, and timelines are defined in the applicable Statement of Work (SOW) or service agreement between you and Blueway.

3. Client Obligations

As a client, you agree to:

Provide timely access to systems, data, and personnel required for service delivery.
Communicate project requirements and changes in a timely manner.
Ensure that all necessary third-party software licenses are properly procured and available.
Review and approve deliverables within agreed-upon timelines.

4. Payment & Billing

Fees, payment terms, and billing structure are detailed in the applicable service agreement or SOW. Overdue payments may be subject to a late fee of 1.5% per month or the maximum rate permitted by applicable law, whichever is less. Blueway reserves the right to suspend services if payments are overdue by more than 30 days.

5. Intellectual Property

Unless explicitly agreed otherwise in writing, all custom work created for the client becomes the client's property upon full payment. Blueway's pre-existing tools, frameworks, libraries, and methodologies remain Blueway's property. Each party retains ownership of their pre-existing intellectual property.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and sensitive information shared during the course of the service relationship. This obligation survives termination of these Terms for a period of three (3) years.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Blueway's total liability under these Terms shall not exceed the fees paid by the client during the twelve (12) months preceding the event giving rise to the claim. Blueway shall not be liable for indirect, incidental, special, consequential, or punitive damages.

8. Termination

Either party may terminate the service agreement with thirty (30) days' written notice. The client shall be responsible for payment for all work performed up to the effective date of termination. Ongoing projects will be subject to the termination provisions specified in the applicable SOW or service agreement.

9. Governing Law

These Terms shall be governed by:

The laws of the Dominican Republic, for services provided by Blueway Group SRL.
The laws of the State of Florida, USA, for services provided by Blueway Consulting LLC.

10. Contact

For questions about these Terms, contact us at:

Email: [email protected]

Phone: 849-651-7373